Thankyou to everyone for your help... My partner says she has all related documents from our insurers ,with blemains name on them . And also she had made a complaint ,they just sent us a letter back saying we have to pay and some paperwork with there costs and charges on them. She did not send the copies for the insurance docs ,because she's done it twice already, and they never receive them. Can i just add ,,we really havnt time for all this nonesence ,we have 5 children one of which is 8 month old. My partner is finding it hard to get involved its so ridiculous, and in a way i feel the same. They are wasting our lives for their greed. please can you give me some more info on the s.a.r. thankyou for your help

Hi, My partner took out a loan with blemain some years ago. and she kept telling me it was almost paid up. It is in joint names by the way. My partner told me that the remaining balance didnt add up on the statements ,but she cancelled the direct debit when it was due to end. We then got letters from them saying wew owed another £2,000 ..aprox. She phoned them to make a complaint . They said it was for the insurance Which they took out on our behalf. I remembered then, that they asked us to get the insurance on our house to have them named has an interested party.Or whatever. Which we did and posted them off every year. They are now saying they never recieved any of them , which i dont believe for one minute. So it seems we have had two insurance policies on the go. We cannot believe what has happened ,we seem to get mail from them no problem. yet they dont receive it from us. We have never missed one payment to these people . Please can anyone help us... thankyou . We really cannot afford to pay any more. Does the guy who runs this company ...run the country.