Hi Guys,
So my LG TV developed a screen fault after 19 months of use. I bought online for £399 from Curry's. LG support say it's a screen fault and needs replacing. I wrote a letter before action to Currys CEO under 'not fit for purpose' and received the following response. Thoughts please?
Dear Mr Tunnah,
Thank you for your reply.
I can confirm that the resolution offered to you is fully in line with both the Sales of Goods Act 1979 (applicable to items purchased prior to 2015) and its successor the Consumer Rights Act 2015.
There are 2 options available to us as a retailer to offer you,
An assessment to confirm a manufacturing fault and on confirmation a repair where economically viable
A partial refund, taking into account the age of the goods to the point where you reported the issue to us and the price originally paid.
We have offered you a choice of the above and are still awaiting your confirmation of which resolution you wish to follow.
Yours sincerely,
Jay D
Team Knowhow™ CEO Support Team
Team Knowhow™ Customer Contact Centre