Would they be able to try and get the 20% back through bailiffs or ccj's as its my partners debit card and i dont want to make a mark on his credit etc

Hi Yes it was paid by a visa debit card. Im just worried that if we do that that they will still try to take the 20% cancellation fee if i cancel it

I booked an apartment with Alpharooms for July 2014 but the following day I wanted to change the dates to 5 days later. I emailed there customer support team who was dealing with the request. After nearly a month i got the dates changed after several emails were sent. Today I have found out that they changed the dates to July 2013 and have taken a payment of £860. I have had various problems with this one booking and I want to completely cancel it especially as it was there mistake in changing the dates to this year. Will they still be able to charge me a 20% cancellation fee even after all the errors they have made? I really don't feel its fair that they charge me. In total they have cost me £937. Any advice would be appreciated. Regards Sarah