Yes co-op was my alternative but the fact itself is killing me. I promised myself that I will get to the bottom of this.

Yes, me too. But don't think immigration would even consider replying to my letter and deal with individual case like mine. I was thinking if maybe complain to the FSA which is the financial regulator for bank, building societies...

Hi! I just had an appointment in Nationwide to open a current account and they would not accept my Biometric Residence Permit as proof of identity. How is this possible??? I am non EU national and don't have my passport. I have been granted a leave to remain for 2.5 years. They want to see my passport with visa. I found out they their requirements for opening new accounts is outdated and they asked me for identity documents that do not exist any more. Is there a way to fight them because it is ridiculous? Should I contact FSA maybe? Does anyone know what to do?