Hi
Thanks for the advice, the holiday is on the 30th July. I only booked with them as my daughter had previously stayed in the hotel and I knew it had a good reputation and Sunmaster said the hotel was available. They are dragging their heels regarding offering alternative/ acceptable accommodation and we are the people chasing them, no effort on their behalf I feel this is so eventually they think my son will accept anything( which he wont). They told my son when he challenged them regarding the original hotel never actually being booked, that the boking would not have been in his name anyway., which is funny as Sunmaster sent him a booking voucher with ref number and his name on it for the original hotel?. I feel they have been dishonest with us from the start and actually never made the booking as confirmed by the hotel, they just sent him a booking voucher obviously made up to confirm the hotel!