Hi all
This is the letter I had sent back to me by the Nationwide this morning in response to the letter before action I sent March 13th, do I now start with the court proceedings?
Thanks Gina G
.........................
Dear Mrs G
Your letter of 13th March has been forwarded to me by Bognor branch as they have been unable to resolve your concerns I am sorry that you have had problems managing your account that have lead to high level of charges being debited.
The charges were of course avoidable through responsible account management and have only been levied because items have been returned or your overdraft limit been exceeded.
In common withmost providors, we make charges in these circumstances.
You agreed to our charges signing the Flex Account application form, confirming acceptance of the relevant terms and conditions. Our charges have been levied in an apppropriate and transparent manner and in accordance with the Banking Code.
Details of interest rates and charges are set out in a leaflet called 'Flex Account Interest Rates and Charges' freely available in branches and included in the Flex account information pack.
If at anytime changes are made to our tariff account holders are always advised of the new charges. Members are pre-notified of pending charges, and the reasons for them, with their monthly statements. In relation to other organisations, our charges are very competitive and are some of the lowest in the market.
I regret therefore that I cannot agree to your request to refund your charges and interest.
I can be contacted at the above address and telephone number. I enclose a leaflet explaining our internal complaints procedure. Please also refer to the paragraph at the end of this letter.
Yours sincerely
Matthew Ralph
West sussex area office