Hello everyone I'm looking for advice on compensation levels a private landlord should provide me with after experiencing issues with the hot water supply for a prolonged period. Here's the story: I rent from a private landlord, although we have no contact with him directly - all issues are handled by an agency. I moved into the flat last May, and started experiencing minor problems with the hot water not long after; the supply wasn't always constant, and would sometimes come out cold. I believe I first let the agency know about this issue by phone in August or September 2012 - certainly no later than this. The situation gradually worsened over time as the hot supply became more and more erratic, until towards the end of April 2013 it failed completely. Up until then I had contacted the agency several times by phone, and each time they sent the same plumber, who was repeatedly unable to fix the problem, despite at one point fitting a whole new shower system. I have since discovered that the plumber was employed by a maintenance company which shares an owner with the agency, and I suspect this is why he was sent out 5-6 times, despite his inability to solve the issue. The problem was eventually fixed last week, when an enigineer was finally sent to examine the boiler; after waiting a week for a new part, he was able to repair the boiler and the hot water supply in around an hour. By this time however we had spent a month without access to any hot water other than via a kettle, in addition to months with an erratic supply. I brought up the issue of compensation for the inconvenience we faced over this time with agency last week. Yesterday they informed me that the landlord would only be willing to offer what they described as "minimal" compensation, which they suggested amounted to a little over £1 per day for the month with access to no hot water at all - so not much more than £30 in total. Obviously this seems pretty inadequate, to say the least. So what I want to know is: what kind of compensation I could reasonably request? Having looked at several similar stories online, it looks like about half the rent back for the period with no hot water is standard - does this sound right ? Overall rent for the flat is £1200 per month, so we would probably be satisfied with £600 compensation, although this would ignore the time spent before April 2013 with an irregular supply. One potential problem is that until now I've only raised the issue over the phone with the agency, and so I don't have any written or recorded evidence of how far back the problem goes, or when I first reported it. However at this point they have not denied that the issues started last year. Any advice greatly appreciated. Thanks David