Hi,
A couple of weeks ago my wife was caught shoplifting at Sainsbury's. The police were called in, took her to the police station and she received a caution.
We're still talking about it with me trying my best to re-assure her and make her put it behind her. To not worry. What's done is done.
A few days ago she received a letter from DWF demanding £150 followed by another one the following day which was essentially the exact same letter as the previous day's one.
I have read the posts on this forum about RLP and their tactics and, specifically, the post about DWF and Sainsbury's. Unfortunately I cannot post a link to it as there is a 10 post minimum requirement before links can be posted.
I drafted a one line response which my wife signed and posted:
Dear Sirs,
Your ref: XXX\XXXXXXXX
With regards to your letter dated XXX, I deny any liability to you or your client.
Your faithfully,
What we did not do is get a proof of posting when we sent the letter. We just dropped it in the letterbox. That's fine though because she can send another reply to the inevitable second letter from DWF when it arrives and ensure that she gets a proof of posting this time.
My question relates to how to deal with the phone calls from DWF? No phone calls yet but I do anticipate them at some point next week. I mostly work from home and have cleared my diary for all of next week so that I, and not my wife, answers the phone and deals with these people.
Would it be fair for me to switch on my dictaphone, advise them that I am recording the phone conversation and then tell them that any further phone calls from them will be treated as harassment which may result in legal action by us against them?