Hi All, I am new to this forum and would like to know if I have a possibility of redress against Barlays or Woolwich. I have pasted my recent letter below that I posted to Barclays today. I'm sure others have encountered similar issues, any observations would be very welcome Argoed Lad Letter follows Dear Sir Please accept this letter as a formal notification to cancel all of my bank accounts with Barclays. I have been a good customer of Barclays since I first started work in 1964. Over the past five years in particular I have become so disillusioned with your organisation that I have no alternative but to take this action. It was unfortunate in 2005 that my business went into voluntary liquidation due to unforeseen very large debtors. This was one year after I purchased a new property, the address above. My mortgage at that time was with Standard Life and I was able to rearrange my mortgage as interest only with a term to expire in January 2015. I struggled to make my mortgage payments, but never defaulted once with ANY payment due to ANY organisation. This has always been my moral compass. Fortunately, after 9 months being unemployed I secured new employment in August 2006 but with a relatively low net salary of £1600 per calendar month. In 2008 I tried to negotiate a better interest rate with Standard Life (at this time in negotiation with Barclays). I was “not eligible” due to my low salary and less than the required equity on the property. This small amount of equity I have is due, as you realise to the crash in the housing and financial markets caused by the financial institutions and therefore in part by Barclays. There were no alternatives available to me even though the base rate had been at its lowest ever rate since December 2007. I continued paying this relatively exorbitant amount each month equivalent to 56% of my income. Over the past three years it appears as if some options would have been available to me to reduce my mortgage payments now with Woolwich, however as seems usual, YOU DID NOT TELL ME ABOUT THEM. Last month I looked for any other options that The Woolwich could offer me, there was one that would have reduced my payments by £513 per month. Since only 21 months remained on my term I was informed I was not eligible. Your complete lack of customer service has cost me approximately £30,000 in the past 5 years alone, while fat cats within the banking fraternity still pocket obscenely huge bonuses. This £30,000 would have reduced my mortgage to a manageable sum that may have allowed me to keep my home. The current position has forced me to put my home up for sale. To say I am annoyed would be a gross understatement.