Hi, could really do with some advice on how to handle this. I made deposit with the agency and they claim they tried to contact me and because I did not reply even though I had no calls come through! they won't refund me, and have let the property to someone else, worse of all my stuff is all packed and ready to move The company in question are ARLA members and their terms on refund state the following:- "What About Your Deposit? As Concentric Lettings are an ARLA (Association of Residential Letting Agents) licensed member we are qualified and indemnified to operate with a full money bonded client account to protect all your funds, your deposit is safeguarded by a government authorized Tenancy Deposit Scheme. At the end of your tenancy it is impartially assessed, by one of our inventory professionals, with your deposit being refunded according to a fair and strict code of practice." They tried to say that the terms are specific to a landlord pulling out but as we can see above the terms are not specific and clearly state a refund! I did speak to the manager who said she could give half of the money, but why should I settle for half...I was totally calm and polite and all got in return was a frustrated obnoxious response, because they want to steal my money. Advice is appreciated, thank you.