wonkywoowoo
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Hi all. I purchased a coffee machine from Debenhams online for a birthday present. I have now given the gift to the intended person. A few days later I then discovered the description just doesn't match the item as sold. I have the page saved on my mobile as proof of what was being sold at the time. The image shown at the time does match, but what Debenhams have described just doesn't exist, they have completely messed up the description and more than 50% of the features are missing. I feel very deceived and misled. I did send an email to them asking them for a 50% refund however they have said they cant do that and have offered me to send the item back and have a 10% off future purchase. I find this unacceptable, I cant take it back off my friend and 10% off next purchase is disgusting considering it is not my fault. They are trying to wash their hands of it cheaply. What rights do I have as I'm not very happy. Thank you.
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