Just made a account to report my experience
Four days ago my card was declined .Rang Lloyds and was told Wonga had cleared my bank account. I said I never used them and asked them to stop the transaction.Lloyds said they could not do that I have to ring Wonga.And get Wonga to confirm it was fraud via a fax
Rang Wonga they had no record of me what so ever. I asked how is that possible you just cleared my bank account you must have a trace back to the account.Was told they cant find anything and a criminal is manipulating there system.
I then asked them to fax Lloyds with the information so I could get the transaction stopped. Was told they don't have a fax machine. I then asked them to contact there merchant banker and ask that the transaction is stopped. Was told no one in the office at the weekend can do that. They said get Lloyds to ring us and we will confirm it to them.
Rang Lloyds again and they said they cant ring Wonga to confirm this and I will have to wait until Tuesday to maybe get my money back.Lloyds refused to acknowledge that is was fraud and told me its a customer dispute.I argued with them trying to explain its fraud, but no I was told by two staff members any case involving payday lenders is classed as a dispute and not fraud ??? Shocked by this its just not true.
Anyway that's a very long story cut short .I lost my job last year and had little savings left now all gone .Wonga wont fax Lloyds and Lloyds wont ring Wonga so my money sits in the void the no mans land of money were banks and merchants profit of interest and the rest have no rights. The stress they have caused me has no value in there eyes
I have no money at all and bills to pay. I really think that this criminal is inside of Wonga but having read hundreds of cases on line I also notice that the majority of people seem to bank with Lloyds TSB, so its possible that there is criminal activity between them and Wonga , and they need to sort it out. Lloyds treat me like a criminal when I tried to report it shocking customer service.
Complaints going in to
FSA, OFT, FOS, Watch Dog, LSB ,Police