Partner bought a bedding set (duvet cover and pillowcases) in Debenhams yesterday afternoon, got it home, took it out of the packaging (which had been unsealed in store anyway to test the material), realised it was the wrong size, so we took it back to our local store (different to one it was bought in). This was within a space of around four hours, the bedding had been out of the package but not put on. We were refused a refund due to the packing being unsealed due to "health and hygiene reasons", the manager maintained that it was covered in the exceptions to the returns policy, despite the returns policy clearly stating that the exception covers: "Quilts, duvets, pillows and mattresses, no exchange or refund once the original packaging has been opened or damaged unless faulty." Quite obviously a duvet cover/bedding set is none of the above. I have raised it with head office, who predictably have repeated the manager's mantra: "I can confirm that due to health and hygiene reasons, we are unable to exchange or refund bedding sets once the packaging has been opened or damaged unless faulty." There is absolutely no mention of bedding sets in the terms and conditions. "Subject to exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery" They've clearly gone against this. What are my rights and who would I complain to next if I wished to take the matter further? Thanks in advance.

We don't want to ignore it any longer though, seems like a risky strategy?

My girlfriend stopped working for Wetherspoons at the back end of last year and even for a few weeks after she left, she received several payslips saying that she had been owed tax back yet they had taken it all in what they claimed was overpayment of salary due to her having taken extra holidays - that claim in itself was a complete nonsense because her manager never let her have holidays that she hadn't worked enough days to take but she was so glad to get away from the place that we just let it slide. Since around February though, we have received several letters from a debt collection agency working on behalf of Wetherspoons - Capitol Commercial Collections - demanding the princely sum of £18 left over from the "overpayment of salary". Perhaps rather foolishly we have ignored them because we assumed they would get bored (18 quid ffs) but now we are receiving Final Demand letters with a £25 admin fee bolted on top, threatening CCJs after another 21 days. She also has a friend that she has met at her new job who worked in a completely different Wetherspoons and has also been receiving identical letters on the same dates. What are our rights? We really don't want to pay it, as a matter of principle more than anything else, and we're certainly not paying a spurious admin charge. Is the threat of legal action sheer bluff on their part? Can anyone please advise us of our rights and the best course of action? Thanks in advance.