Hi, I've been having an ongoing problem with vodafone concerning the repair of my blackberry which has created larger problems which i'll explain. This has now led to me wanting to cancel my direct debit for the contract and start a new phone contract with another company. My blackberry had software problems which meant that it wouldn't turn on and would simply keep restarting itself. It was taken to the vodafone store and they sent it to be repaired on the manufacturer's WARRANTY , which is supposed to cover such internal phone issues. In-shop a receipt was given to me detailing that the phone left our hands in a 'FAIR CONDITION - with slights marks and scratches'. Vodafone in exchange gave me a very shabby temporary phone which I could use whilst the phone was being fixed and returned, which they said would be within a few days. The following week we receive a phone call from the repair company saying that they will not repair the phone because the manufacturer's warranty does not cover the external damage to the phone - the repair company described the phone as being 'completely smashed and cracked'. This is not how the phone left our hands as confirmed by our in-shop receipt! But this is only the start of the problem. At first we thought this would be okay because we pay 7 pound per month insurance to cover LOST, STOLEN or EXTERNAL DAMAGE to the phone. So we got back in touch with the vodafone shop who said that this could be sorted if they sent the phone back to be fixed on the INSURANCE, not the warranty. So another two weeks passed. They reply saying that because the phone has an internal problem the insurance cannot fix the phone, as it only covers external damage and not the internal problem, and the warranty cannot fix it because of the external damage, creating an inescapable catch-22. I phoned the store and they assure me that this will be fixed. the phone has not been in my possession now for 4 weeks and I've been using a very old temporary blackberry from Vodafone. I've now returned to my university town where my temporary phone has not had any signal because of a broken signal mast that vodafone has not yet fixed, leaving all vodafone users without signal. A few days ago the fool that I am lost the temporary phone that vodafone let me borrow! I am currently phoneless, and can't even try to find my phone by ringing it because the signal mast in Southampton is still broken!! As I lost the phone I was willing to take full responsibility for the cost of replacing it. However, today my mum has been called by vodafone who are now refusing to repair the phone based on the warranty-insurance clash detailed above. Had the phone been returned to me sooner than 4 weeks, I'd have lost my own phone and that would have been covered on the insurance anyway as it was LOST!! im wondering if on any of the basis; the phone I am contracted with not being in my possession for 4 weeks, the supposed 'external damage' that has appeared on the phone despite the receipt saying that it is in fair condition with slight marks, the refusal to fix my phone based on the warranty- insurance clash, the lack of signal for 10 days until present - I may be able to cancel the direct debit and simply start a new contract with another company, leaving them with my unrepaired phone and not returning the one that I have lost perhaps. After hours of phone calls this has been very stressful, so I hope this makes sense, any help will be appreciated!! Thanks, Greg.