Hi guys,
We booked a holiday with Thomas Cook in february 2013 to go on end of may 2013 for 3 Adults and 4 kids to All-Inclusive hotel, Marmaris in Turkey. Our youngest has a heart condition and this is the first time she will be travelling.
We have just today received an email from Thomas cook, saying that next door to our hotel, a new hotel was being built, but there is a delay in construction, so therefore we may have to put up with loads of noise and disruption - the letter states that they can't give us any further information.
They wrote that we can change the hotel and although we won't be charged admin fees for changing, we will have to pay for any extra price for a different hote :-xl
This is very unfair and a [problem] in our opinion as we had booked in advance to get a cheap price and since the hotel construction had started before we booked the holiday, we believe we should have been informed and given a choice to change hotel as now we can't change hotels as the prices will have increased much more.
This was supposed to be a special holiday for the kids for being good and for our youngest, whom has been severely ill to enjoy themselves. It was also supposed to be a break for me and my husband to relax after caring for our daughter. Instead we have to deal with construction noise and lose thousands of pounds for a holiday from hell.
According to Thomas Cook's Terms and Conditions, we can't ask for compensation for unexpected delays or problems, but surely they had a duty to inform us about any construction work before we booked in?
To start of, my question is what can we do about this?
ACCOMMODATION LETTER:-
