They are no better now. Had a well wrapped parcel 'dropped off' - (literally ... it must have 'accidentally' fallen from a lorry tailgate height onto a concrete floor) and content was very severely damaged. Initially the delivery company said they would deal with the claim. Then a week later told me I had to deal with Parcel2Go. Parcel2Go said sender had to claim (and I discovered their arbitrary 14 days to lodge claim were rapidly running out ... they did not tell me). Could not contact eBay seller by phone ("THIS LINE DOES NOT RECEIVE INCOMING CALLS") but mysteriousely Parcel2Go claimed to have spoken to him on the phone ?? Parcel 2Go said claim limited to £50 - but as I was not the sender I had not seen this restrictive get-out term of course. 'Tough, that's all we are liable for.' Took over claim from seller (just within 14 day 'limit'). Parcel2Go phone me and left a message saying they would call back. THEY DID NOT BOTHER and I then went into hospital for a cancer op. Now (recovered post-op.), using their near-useless website, I am finding it very hard to re-establish contact but I fully expect them to duck and dive as that is their way of working. NEVER use Parcel2Go.