I ordered 4 items online from Homebase on 30/04/2013. They have not yet been delivered. I wanted to refund/cancel 2 items on 10/04/2013. They have confirmed refund and processed (for the 2 items), but I have not been creditted with the money. They quote 5-7 days for refunds, it is now 10 days, still no refund and now they are not replying to emails. They are deliberately holding onto my money. They can process sale payment within seconds, yet refunds take weeks! Is this not "Evasion of liability by deception, UK Theft Act 1978 - Section 2: ...induce the creditor to wait for payment or to forgo payment..." They have quoted 5-7days when they know this to be untrue. Homebase are [problematic], like some [problem] artist, who keeps promising you the money, but never ACTUALLY pays up... Homebase ... AVOID !!!