Hi, I've seen similar threads here but I'm still really confused on what to do!
I had an Xbox 360 from brighthouse for my son which I paid for from June 2011 through till July 2012. I tried to take in my contents insurance so I wouldn't have to pay their DLC, but to no avail. After scrutinizing my policy for 30 mins, which even included a phone call to my bank who the insurance was with, the lady said that I hadn't brought enough info.
Since then I took out a Desktop/Monitor from them for my children's schoolwork. The agreement for these items started on 30th November 2011 for 104 weeks, so they're due to finish in November later this year.
As I've moved house I can't find any original agreements which I signed, all I have is my annual credit statement for the two live items. For the desktop the amount I've paid each week is £11.47, however without the OSC/DLC it would have only been £6.48. With the monitor I've been paying £4.80 a week, which would have only been £2.71 per week without the OSC/DLC.
As the Xbox has been paid off, I have no paperwork for this. Can I still claim back? I've looked up the SAR template letter but it's a bit confusing. I don't have an account/reference number for myself, but for the actual items I've had. So how would I go about getting the information for the xbox? And would the change of my address reflect on the account for the xbox considering I moved house after that was all paid off?
Thanks for any help you can provide!
