Hi,
2 months ago i bought several packs of wooden flooring from Homebase, which was subsequently laid.
I have been online to buy an additional 18 packs to complete the project but it says there are only a few packs left dotted across stores around the country.
I called their customer services to be told that the product was now discontinued. They 'cannot' get the remaining packs delivered to my local store and i cannot order online.
I said i am left with half a completed room and was told 'nothing we can do'.
The product has not been and is still not being advertised as discontinued.
I emailed their complaints dept and asked for resolution but they just said that there was nothing they could do.
This is going to leave me £100's out of pocket as i will have to re-purchase and lay new flooring in the area i have just done!
Do I have any rights??