I have heared before that you can make a agreement over the phone.

Hi there, i have had a account with perfect homes and they harrased me when I got into arrears and as a result once standed out side my door for half a hour threatening to call the police. the fellow resident within the block isnt prepared to make a statement of this. But she did say on the phone to me that she would phone them which I had said in a letter. they then decided to speak about my account to my ex partner and phone my mother who was a reference asking both of them to ask me to get in touch with them as they wanted the dryer back. I feel that this is a serious breach of confidentiality and after making a formal letter taking loads of advice on the law on here a manager from the west of England ( I live in Wales) wants a meeting with me i feel that he wants this to avoid paying any time of compensation. As I cant see otherwise why someone would travel this far. i was wondering if anyone had any advice on how i can request compensation if they refuse how would I take them to court for breach of confidentiality. As they have not stopped harrasing me I cant see I have a strong enough claim for harassment the breach of confidentiality is a huge cause of concern as I dint want my ex partner or my mother who is unwell to know that I am having financial difficulties. They had been once when I arranged for someone to stay in before all of this to collect the washing machine and dryer but only took the washing machine and this is the reason i havent given it back as i work full time and never in so have to have someone to stay and at the moment I dont have anyone. Thanks for all your help in advance.!!!