]Hi there, I signed up to this "HomeComfort Premium Care' service, at the end of last year, it was displayed all Scottish Power website, promoting this 'Care-free' 'Worry-free' product, 12 months for the price of 10 promotion. I wish I hadn't bothered. I signed up, and then I get a 'Welcome pack' with all the T&C's, and I also learn they won't even inspect your boiler or look at it for the first 90 days ! Luckily, there is nothing wrong with our boiler, but not a great start. Then after 90-days, I call them up asking for an Inspection date & Service date, and I get fobbed off and told that someone will be calling me for sure within a further 7-working days, so in effect within the next 9-days.. 9 Days pass, two weeks pass, and nothing. I call again today, get put on hold to an awful racket sound which they may call music, on hold for 17-long-minutes., with a recorded message telling me due to a high-volume of calls, I will be through to the next-available agent, blah blah blah When I do get through, the girl said they're not busy, and couldn't understand why I was on hold at all (Ggggrrrr !) This Home3 company is a Sub-Contracted Company from Scottish Power, and if you would like my advice, I can give it to you one word of good advice and that is: AVOID. They don't deliver on their word, let alone their products, I think the company should be looked into, I feel cheated, and this all takes time. Your time.