Hi all I'm new here so be patience with me,
I'm having huge problems with my housing benefit claim, it's been almost eight months and I've had no answer from the appeal department, I call them everyday and keep being told it will be dealt with soon. Is there any way of them speeding things up? As my landlord is on my case 24/7 for outstanding rent
I will try and fill you guys in as much as possible; after losing my job and house I got a place on rent with my family, I was given housing and the landlord was paid monthly ect.. On a review from the council they stopped my housing fully and I had to appeal. Once the FIRST appeal was sent they declined it and informed I could appeal again which is did.
On the SECOND appeal they took ages but agreed to start my housing again, and was told to provide landlord payment information so a pay,net could be issued, for me to do this I had to go into the council when I showed up to provide the information I was told "your claim is being reviewed and no payment will be issued" this was back in June, since then I have been asked to provide more information which I have done so on time. After a very long wait and no answer I made a complaint to the council in December in regards to the length of time it is taking to process my claim only to be asked for more information about myself and family, again this was provided on time and I was informed that a answer will be provided within 10working days, which did not happen.
What can I do to make the council speed things up?
I am on my knees begging the Landlord to wait,
I feel like I should make another complaint but this time to the local ombudsman,
Will that help?
I just don't know what to do, I am stressed out unable to sleep because of the council not helping me with the rent
I'm worried the landlord will kick us out
Ps there is a lot more but I think I've forgotten to add, going nearly 3am
Please feel free to ask anymore questions as I may have missed things out