We took out boiler insurance with Npower after being hounded in the evenings to switch over. Loads of nice talk with big promises. This was in 2011 and we have never missed a payment nor have we claimed. We moved abroad in July 2012 for employment and stopped using Npower as a supplier but continued with the boiler insurance. Npower then continue to take the £17 per month even up to this February 2013 when we had a boiler break-down which they then declined to attend to because the house was rented. I then wrote a complaint on their official website and was told that I would get a response within 24 hours. Still waiting 3 weeks later! I then tried to call and was told that the queue was 29 minutes long. Great customer care so far! I then wrote a letter of complaint and received an email in response. The response told me that the policy did not cover rentals so therefore the claim was not attended to and yes they had continued to take my monthly payment of £17 which was now getting cancelled and No I could not expect a refund for the 7 months as this had to cover tests and administration! I have read a number of blogs and this appears to be a common problem. Take the customers money and then refer them to page 602, clause 59d of their terms and conditions which states they really cover very little! In my view Npower are underhanded and don't understand how they get away with this behaviour in a 1st world country. I will never use them again and recommend that anyone reading this message does not either. Please tell 13 friends who will then tell 13 friends and so on. These people do not deserve our custom!