Hi, I am looking for some help/advice... Currently I have three items from Bright House two of which have OSC applied. Currently I am having serious problems with them and I am looking for ways to get them back for the shoddy customer service and utter shambles of staff attitude toward complaints. Now having looked into this I am now aware that OSC should not have been automatically applied and I was told at the time of signing all this was necessary due to the value of the items I took out and was only optional on lower value items... this now appears to be lies.. At the time of signing both my self and my son was present, now I can back up the claim on item value as after arguing on 2 other items that are low value they agreed to take it off. Also when purchasing the iPad I was told it was needed and would benefit me as when they had an iPad 2 they would automatically upgrade me! never happened. I maintain at no point was I told this was optional ... What I would like to happen is get refunded for the payments of OSC as to me it was lies and mis-selling, I am just at a loss as to where to start?? I have not cancelled the OSC yet as I am afraid it will effect the contracts and my chances of a refund... Thanks for any advice.