Hi all
Just want to pick your brains on something.
I purchased a Toshiba Laptop from Very Catalogue, which was delivered on February 28th 2013, just over a week ago.
I switched the Laptop on and it started to go through the process of setting itself up etc, all good so far.
Then it shut down during the process. Not a good start. After three tries I managed to finally get the Laptop setup.
Since then, everyday and several times a day, I get the horrible 'Blue' screen fault. Having Googled the error it seems to be a Lan driver problem. I did the usual, full recovery (twice) download latest drivers from Toshiba, uninstall, reinstall drivers - full virus scans, basically everything I can think of. Still the problem goes on.
I contacted Very, who as expected, kindly informed me to go to Toshiba. So Toshiba will no doubt come and take the Laptop, have it for weeks before bringing it back either fixed or unfixed. What I am mad about is the Laptop is so new and has never worked properly from day one, I can't imagine it working at all in a years time!
Basically I have told Littlewoods (Very) that I want a full refund, but they are playing the "Go to the manufacturer" game. I don't want a repair. I know under the Sale of Goods Act the item has to be of Satisfactory Condition and Fit for purpose.
I have spelt this out to Very, but alas I keep getting the same message -"Go to Toshiba, we are not responsible." What I want to know basically is where do I stand? I want a full refund end of.
Your advice will be appreciated.
Jack