after having read your experiences with UW I do not trust to hope... that my problem with them will be solved soon: Having just recently moved to a property I have taken over UW as an electricity provider. The previous owner of my property was a greedy old man so I was sure he shopped around before using them and there would not be any need to shop around myself. But it was not up for a good start. Firstly they offered their services to me and I was to respond within a set time to get a certain tariff. I was abroad at this time and even sent them a fax with all the required data filled in which they obviously ignored. After complaining when I returned they did actually set things right. So that was not perfect for a start but mistakes can happen and so I was not worried. Then they were not able to set up the direct debit in time although everything had been sent well on time and were wanting a late payment fee. I complained and got this back but I was not happy because I had to complain in the first place. Because an electricity bill of 150 and over per month seemed to high for a property where so far apart from the lights and one of the storage heaters there were no electrical appliances (due to the removal from abroad neither the fridge nor the washing machine had arrived) I phoned them up to find out when exactly the off-peak times for this property/region were. I was told from 00:30 to 7:30. I did not get it in writing although I asked for this. Because I was still in doubt that the high bills could be justified due to the fact that the storage heater is on the off-peak meter I took another heater off the circuit and installed a control light instead. This showed very odd hours (BEFORE 00:30 and AFTER 7:30) - only 2 - 3 hours during the off-peak time, the rest was day tariff. After searching the internet for possible explanations I found that only Scottish Hydro offers tariffs with odd hours where the customers are not in charge for when they use electricity. But I am not a Scottish Hydro Customer! Maybe they distribute the energy to our region but still I am a UW customer. So: how come the UW benefits most of these circumstances and does not know? It's as simple as that: when this control light comes on at 22:00 at night then I must be on the off-peak-rate. When it comes off one hour later that means I am back on the expensive day-tariff although it's in the middle of the night? And not back again until 2:00 in the morning for another hour... How are the chances that I am getting the money wasted due to these facts refunded?