Tried to escalate it over the phone but the manager said it's got nowt to do with them.I don't believe any of them know what they are talking about. But don't know what else to do now. I suppose we'll ask Equifax.

So how do we get them to change it. They say it's not their problem.

Hi. They said that over the phone. There has been no reply to several emails from weeks ago. The "new" owner McKenzie Hall has long since changed the account to Closed and the debt as Bankrupt. But the original lender is still on the file and they wont update the account to reflect the bankruptcy. Surely they are required by some law to hold accurate and up-to-date information and to forward this information to Equifax/ Experian themselves? We can't get any written information from them.

Hi I would like some advice please, on what to do next. My partner was discharged from bankruptcy 4 months ago and is going about clearing his credit file. There were several accounts still showing as OPEN and DEFAULTED including bank accounts and credit cards. He had no problem calling these companies up and getting them to CLOSE the accounts over the phone. However, Pounds2Pocket refuse to do anything to the account. The debt was sold on to a debt collection agency who have since CLOSED the debt on the credit file, yet P2P say it has nothing to do with them and Equifax should close the account. As experienced by others, P2P wont reply to emails, can't contact them by post, and being based in the USA don't seem to have a clue. What should he do? Get a solicitor to sort it out? Please advise. Thanks.