My 16 son was on the phone more than usual as his girlfriend needed support - her mum was dying of cancer. Vodafone let the bill run up to £1500 and then put a block on it. I spoke to them and they could see that his bills for this number never went beyond £25 and yet they let him run up a £1500 bill before taking any action. They have lots of numbers to contact us and they also have an email address and a home number but why they thought not getting in touch and putting £1500 block was a good limit to place a block is beyond me. Surely it would have been appropriate to put a £100 block which is 4 times the normal. Please does anyone know what I can do to get them to see sense as talking to them is useless as they are so unsympathetic. I really feel like they are trapping people by their contracts and then saying that they can't do anything about it. I cant help feeling like they won't do anything! They do not see me as a valued customer for the last 12 years but someone to trap in a pitfall and then milk money out of. The maddening thing was the day they decided to place the block was the day my son's girlfriends mother died when she needed him the most and couldn't get hold of him. I would really appreciate any advice that could help on this matter and thank anyone who reads this for taking the time