I ordered a new corner sofa - was given the measurements in the store (he actually measured the chair across me when I was sat in it!!). I was told that when it arrived if I didnt like the way the way it was (I ordered a 3 and 1 with the 1 on the left hand side) I could let them know and get it changed to the right hand side. I double checked this and my daughter was there and also commented on it. I checked the measurements when home and it should have fit nicely. The sofa arrived and it is too big and I cant open the living room door and there is nowhere else to put it than where it is. When I phoned them they said it was my fault and there was nothing they could do but the man speaking to me was very helpful and said he would check with management to try and help me out. He said they would phone me yesterday. I ended up phoning them at 5pm having heard nothing to which he was no longer helpful but quite abrupt said they were busy, they couldnt do anything and that it was my word against the man who dealt with me and he couldnt see him saying anything like that. He then said I must have misunderstood what was being said.