Durkin and Brigadier2JCS Thank you both so much for your replies. Looks like I'll have to search to find BGs humane side in order to get this default removed!

I'd be grateful if someone could confirm that I am taking the right approach in seeking removal of a default placed on my CR by British Gas. Back story: I moved into rented acc. in 07/09 and received welcome letters for both Gas and Electric acc with BG - I think the letting agency had informed them of my moving in - though bills were in my name. I physically moved out of the property in August 2010 - was advised by letting agency to leave forwarding address with them to close down utilites - (1st time renting -know now its my responsibility to let utility companies know the former). The letting agency did inform BG of my move and forwarding address but on 5 October 2010, and BG sent a final bill on 14/10 by which time I had moved from the forwarding address. It looks like BG have let the Gas acc go (£16 owing), but the electricity acc was defaulted in April 2011 for £157 - I immediately settled it, with a debt agency, upon discovery on my CR (March 2012) - the default is registered by BG. I have written to BG requesting to the see a default notice, but they are of course not CRA regulated. I was thereforefore thinking to set out the above and see if they will remove the default - maybe also quote something from the DPA.