Hi, I have recently contacted Welcome with regards to a PPI claim who have confirmed that the loan was taken out pre-2005. The loan was paid back within four weeks with a scandalous amount of extras on top of the initial amount. Please forgive me as I do not have the exact figures but can confirm that PPI was included on the claim. At the time, the PPI was sold as a necessity to receive the loan amount which I know now to be false. Welcome advised to send in a letter of complaint but I'm unsure of the correct procedure as they were vague. Any help would be greatly appreciated. Cheers, Davey.