Hi,
I put in two claims with Halifax, one for my CC and one for 2 loans. I received phone calls from the two separate departments within 2 days of each other approx 6-7 weeks ago. I had my claim upheld for the CC and have received the payment but haven't heard anything else regarding the loans.
I left it until it reached the 8 weeks and then phoned them but the woman on the phone wouldn't tell me anything, she just kept saying that they were still investigating the claim and that they would contact me when it was done. She wouldn't tell me why it hadn't been dealt with or where it was up to so I requested a call back from a supervisor, which I have never received.
Where do I go from here? Should I contact them again or go straight to the Ombudsman?
Thanks