I can only completely agree with all the negative comments I read about my Hermes. I can't remember the last time something fragile arrived in one piece and was told by customer services that they take every care. Absolutely untrue. I will never use hermes again as they are incapable of delivering anything that is even remotely breakable. I don't see why i should send my fragile items with another courier and keep using Hermes for non breakables. All of my items will be shipped with another company and quite frankly the sooner my hermes go bust the better. I have had customers tell me that things have been thrown over high fences onto patios, into gardens and ened up under hedges undiscovered for several days etc.. I recently spoke to a guy who used to work for My hermes and he packed it in because of their 'policy' of doing things as cheaply and quickly as possible and almost actively encouraging workers to take no care, he said they 'accepted' that things would be broken and basically didn't care. He said that basically they wanted people to only send small unbreakable packages that were easy to handle, thus minimising effort and costs and that the 'policy' of not caring if things get broken would eventually lead to achieving this as we all send our fragile items with someone else. MY ADVICE: UNLESS YOU WANT TO WASTE MONEY AND INCREASE YOUR BLOOD PRESSURE DON'T EVEN THINK ABOUT USING MY HERMES