I hope you are not taking too much notice of other peoples negativity. I think the site is a good idea. I recently had an issue but they had interpretted the guidance incorrectly. If you are going to be sanction in the first week you loose benefit for that week if it is in the second week you can be sanctioned for three weeks. Then they mislaid all my new claim and hardship forms. After 4 weeks they overid the system and just credited my account!!