Ahh, thats the thing, we couldnt quite tell. The lads tablet was in good nick but not A1. I don't think it was new what come back i think its the same. The OS has gone up a notch though. Am in IT so feel a bit of a mug for not really knowing but might have been. Summary - it could be new. Its more likely the same one repaired. It was for deffo a power port hardware fault and not one of these shenanigans caused by software updates or a new OS (that was fixed with their OS update). If its a repair they did a really good job, no marks to indicate it, hence, could be new. Got it back, thats the best bit.

Here is reply from Cambridge sciences via info AT cambridge-sciences DOT co DOT uk: ...your email has come through to us. We are the manufacturers Cambridge Sciences. We don’t sell on Amazon and we are not Quality Stores. Yours sincerely, Cambridge Sciences

Here is their reply: I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention. I am sorry to hear that your Marketplace order was not a success. I understand that you returned the 8GB Cambridge Sciences G7-II 7inch Android 2.3 Tablet to Quality Stores, but that you have not yet received a repair or replacement. Though we are unable to share account details for Quality Stores, you correctly noted that this seller's feedback profile indicates they have no open sales listings. For account privacy reasons, I cannot divulge any additional information pertaining to the seller's account status. I regret that we cannot be of more assistance on this occasion. Unfortunately, outside the A to Z Safe Buying Guarantee, Amazon cannot directly mediate or intervene in Marketplace transactions. Rest assured, however, that we expect Marketplace sellers to provide excellent customer service and, where sellers consistently fail to do so, swift and appropriate action is taken. We want all of your Amazon shopping experiences to be second-to-none, and the Marketplace platform is continuously monitored to keep order issues to a minimum. For more information on Amazon's role, follow the link below to review the Participation Agreement. (It wont let me post the link) We are sorry that you feel the need to bring this issue to the small claims court. As previously advised, we are unable to provide any additional contact information for Quality Stores. Even though your purchase was made from a Seller, we can see that it may influence your decision to visit our website again, but I hope you will allow us another opportunity to prove our level of service to you. To restrict your searches to products sold and dispatched by Amazon.co.uk, you must first search for the desired item and select a department. Once a department is selected, a seller filter will appear in the left hand column. You may select Amazon.co.uk, or any Marketplace seller, to view filtered listings. I hope the issue is resolved soon. Regards, Executive Customer Relations Amazon.co.uk

Have emailed the address on the Cambridge Sciences site, details of which were kindly posted by 42man, if I get reply from them will share findings. Also, found a reply from Amazon exec team pre christmas (missed in the christmas rush) This is what we sent as email on 19 Dec: So far you have been very good at not helping me contact the seller other than sending an email to the seller at our request. Decided to try again today and it appears that Quality Stores no longer has any items for sale via Amazon. Could you kindly confirm that for me? If that is the case have they closed their account with you or have you yourselves chosen to suspend it? Could you kindly confirm that for me? Are they now trading on your site under a different name because if they are I will need to be contacting them via their new details and possibly not via an account they used to trade under Could you kindly confirm if they are known to you and are trading under a different name? This information will help us in trying to contact the seller and get our 10 year old son's tablet sent back to us as it was, repaired or replaced as currently we have nothing to show for around £200 spent on the tablet, a charger, the return post and the pre paid return envelope. Can you please answer all the questions as precisely as possible as we may need to take this to a small claims court, can you also kindly afford any other rational information that will help us make educated decisions around how we should be attempting to contact the seller, rather than yourselves and ourselves be chasing them via a dead account.

Hi Guys Due to the shocking handling, lack of assistance from Amazon and massive delay and concern I will continue to monitor these posts and without wanting to swamp anyone may showcase some of the frustrating chats I've had with Amazon reps in trying to get their organisation to show a degree of ownership and care to their customers rather than folding their arms and repeating "It's not our fault." However, I am pleased to report that out of the blue my missus called me from home yesterday, in a gale of glee, to advise that our boys tablet had been returned, in it's original box. Was anything done? I can't be sure if it is the exact same tablet, however it had been upgraded with a snazzy blue android with a whirly thing on boot and it's a bit more whizzy. Will check the website posted by 42 and see if I can get a "Delay - why? Lack of communication - why?" and also report the concerns ourselves have raised. No smugness on my part, hopefully they have had a shake up and are starting to get back on their feet again. I had given up all hope on our boys tablet but I guess I'm saying don't give up hope, maybe they are bigging up their support and TLC. Speaking to her majesty yesterday we shared the view that it is unlikely all my Amazon bleating and emails hither and tither to organisations and possible owners did a damn thing but for whatever to happen to get his tablet back, I'm glad it came back. With an upgrdaded OS to boot - pun intended.

Hello all, new to site so play nice - been through this hell also, agreement from CS to returns 10yo sons faulty tablet - repair or replace in 14 days - then nothing. Emailed seller nothing. Done various approaches with Amazon, chat tool, live phone, email. They went from helpful to toilet during each contact. I could collate and compare notes with yourselves. The upshot for me APPEARS to be: Cambridge Sciences no longer sell whatsoever on Amazon so cannot be contacted via contact seller option on my order Android Tablet UK or whatever replied to categorically state they are not "ex" Cambridge Sciences Amazon will not assist in anyway and I suspect even if CS were still trading they would do no more than email them. They do not have a phone number for CS. I have considered driving to Sunbury but its 60+ miles round the M25 one way, however the thought of entering the office decked out like John Rambo does have its appeal. Looks like there is no way to recoup - my tablet was £177 about a year plus back, had to buy a replacement charger as CS said they do not cover peripherals, sent the tablet back registered, around £10 postage, provided return paid postage means, around £10, time spent chasing up this shambles of an outfit. Lesson Learnt? - will not buy from third party sellers on Amazon anymore, the A-Z guarantee is not worth the pixels but I will continue to buy from Amazon themselves probably. With Currys prices lately (Google tab 32gb was £199) I am back to going to a shop, where it is easy to buy and return items rather than argue the toss about who pays for postage and then regardless having to send stuff back with a roll of the dice and an animal sacrifice to help it to go smoothly. Apart from that, anyone got any advice on what next? CS disbanded, Amazon are teflon and dont care, any idea how to claim?