Has anyone any ideas on this - should I go back to RBS or take this to the Ombudsman? Thanks J

To be honest the information that they have provided me is not the best, there is only one credit agreement which is the last time I re-financed this loan whch was 2 years ago. The rest of the data is made up of a load of spreshsheets that make no sense and then these 3 statements of 3 of the loans that I accepted which is what has alerted me to the descrepency of the amount that I accepted. In total I accepted 7 loan settlements (All re-financed) but they have not provided me with all the details. This is the 4th package that they have sent me after returning my SAR request with insufficient details and my £10 cheque. I replied back the last time stating that this is not good enough and I want the full details that the hold for me and this is what they sent me and cashed the cheque. I know I removed the PPI back in around 2007 but still have the loan so that's what makes up the 15 years, so i believe that I paid PPI for half of this term. The trouble I have is that I didn't keep any of the paperwork or credit agreements so I am reliant on what they are telling me. So should I go back to RBS and state that the information is not sufficient and I want a full breakdown of the PPI paid on each of the loan accounts numbers or can I refer this to the Ombusman? Thanks J

Sorry yes I paid for 12 months, so 48 months remaining

I believe the term of the loan was 60 months

This was re-financed in September 2006: Loan amount: £25,000.00 Withdrawn: £31599.36 Loan rebate: £4287.97 Early repayment: £21605.95 J

On the statement it states "Loan Rebate" £4287.97 What next? J

Thanks So I have completed the spreadsheet based on this information and this works out that for this particular period I am owed £1862.90. Monthly repayment £438.88 at 20.88% = £91.64 Considering I was only offered and accepted £206.28 for this loan based on the information that RBS provided me, what can I do about this as I have accepted 7 loan PPI offers but quite clearly I have been given the incorrect information before accepting? Thanks for your help with this, much appreciated J

I,ve done the spreadsheet based on 20.88% of the DD principal pay only and not the DD interest pay - is that correct or should i do this on the whole repayment amount? Also i'm not sure if i worked it out correctly - i make 20.88% of £271.38 =£56.66? Plus the days elapsed roughly 2920? If i have done this correct then the total on the spreadsheet states £1268.78.....does this sound correct as I was only given back £206.28?!! J

No all they sent me was a covering letter and then 3 statements for the accounts that I believe had the PPI included. They didn't send me the actual credit agreements either. I know the loan was for £25,000.00 and the beginning of the statement states Withdrawn £31599.36 so I'm assuming that the PPI added at the beginning of the term was £61599.36. Would this not be the case?

ok the first loan: Withdrawn: £31599.36 DD principal pay: £271.38 DD Interest pay: £167.50 Dates: September 2005 - September 2006 Loan rebate: £4287.97 Early repayment: £21605.95 I was reimbursed the following: Total PPI Premium and associated interest: £144.33 Statutory interest: £77.44 Less Tax: £15.49 Net interest: £61.95 Total offer: £206.28 Does this look correct to you? Thanks J

Thanks for your reponse, I called the FOS and the person I spoke to advised me that this amount would be correct as the Bank would not Lie to me. What I am struggling with is whether i have a case to answer as I dont know 100% if the PPI that was reimbursed was correct. I remember when I cancelled the policy the amount was more like 100's rather than pounds but I'm not sure if I am now making this up due to my memory as this was back in 2006. On the statements it states that for example one of the loans £6500 was added up front on PPI and when it was re-financed £3800 was re-imbursed to my loan so that leaves I assume £2700 that I paid off? I re-financed this loan 7 times when paying PPI so to me the figures dont add up. I have called RBS and they wont confirm what these statements mean and state that as I have accepted the offer they will not investigate this further. I said that all I want is the breakdown as the figure doen't look right!! Do you think that I have a case to complain and the bank could have actually provided me with the incorrect information as I believe that with the interest etc added also the figure should be a lot more than what was offered. The most on an individual account that I was offered was £700 and over 7 loan accounts £1600? On the statement the individual re-payments state as follows: DD Principal pay - £331.67 DD interest - £167.42 Do you understand what this means, as not sure what relates to PPI? Thanks for your assistance J

Hello, Was looking for some advice on a RBS Loan PPI claim that I was successful in. I've had a loan for £25k for about 15 years now which has been re-financed several times during this period. I was offered a total of about £1600 , which I accepted as checked with the ombusman who confirmed that the bank will only provide accurate information to me. Since then I had previously requested a SAR which has now come through and the PPI payments seem to be a lot more that what was offered. I dont really understand exactly what was paid or not as they haven't made this easy on the statement, however was looking for some advice on the following: - What would the standard monthly PPI be for a loan for £25k? - Does £1600 sound about right for a loan of this amount - I did stop the PPI in about 2006 so this would have been over about 6 year? - Would RBS have sent me the correct figure? - Can I now challenge this if I have already accepted as I only accepted this based on the information provided to me? Any advice that can be provided would be appreciated as starting to feel like I might have been mislead by RBS with this and want to ensure that I have been reimbursed the correct figure. Thanks and regards J

Thanks for your quick reply, I'll concentrate on my other claims I think.

Hello, Looking for some advice please on my MBNA CC PPI claim. Received my SAR information back it is really hard to identify whether I had PPI or not and the covering letter doesn't confirm either way. I have found amongst the pages a part that states Payment protection: 0. Do I assume that this means no PPI was applied as the statement entries say for example: Payment direct debit - Thank you £75 Finance charge - £0.25 Finanace charge - £1.90 Finanace charge - £16.57 This is detailed on all entries but dont understand if this is just interest or PPI applied also. On the credit agreement there is a box detailing MBNA Payment protection insurance, however the writing is so small I cant make anything out? Any advice would be appreciated. Thanks

Thanks, i'll take a look and then take the next step.