kid_lost
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Receipt states 'No refunds or exchanges. Statutory rights unaffected' so fortunately they're no. Have e-mailed my local trading standards office but from what i understand they can only threaten with legal action and continue with it if the issue continues. Come next year there will probably not be a Comet Ltd. in existence and thus no one to prosecute so again, unfortunately, i feel this action will prove fruitless. This has happened through what i can only assume is someone buying a real pair of headphones, returning a fake pair and Comet not doing any quality checks on the returned item and putting them back into circulation. I'm just shocked that because of Comet being in administration this allows them to negate their responsibilities to consumers and go unpunished whilst i'm left with a fake product and out of pocket. I paid on my debit card so i think my only course of action is through the 'Visa Cashback' system suggested in your link to try and dispute the payment, so cheers for your help.
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I visited the Torquay branch of Comet yesterday and purchased two pairs of 'Monster Turbine' headphones at a discounted rate due to there current financial situation. Upon getting home and inspecting the supposedly two identical pairs of headphones it is clear there were differences between the two. Further research online suggests that one of the pairs are a fake set so i returned to the store to try and take action. Due to Comet currently being in administration they were unable to refund or exchange the items despite the store manager and fellow colleagues acknowledging one of the pairs were fake. I'm am now at odds with what to do, writing to the administrator will more than likely prove fruitless as i will merely become an unsecured debtor and at the bottom of the pile of those set to receive money. Regardless, my staturory rights have been infringed as the goods were definitely not 'as described' and as such is a legal matter. If anyone has any help or advice with what to do in this strange situation it would be most appreciated.
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