This seems wrong. I was under the impression that companies were legally required to flag unusual or onerous terms for the attention of the consumer. It seem pretty onerous that I now have to pay money I don't have for a service I didn't use because they failed to inform me that this was the case. Thank you very much. I'll call them and cancel that right away then.

I'm currently having an issue with my (now expired) Orange mobile contract. My contract expired at the beginning of September 2012. I had already decided that I didn't want to renew my contract and would instead be moving to a different service provider. Before my contract expired I went into a local Orange shop, where I explained my situation - I was told that all I had to do was wait until the contract ran out and then cancel my direct debit. I did exactly this, switched to a different service provider, and didn't think any more about it. However, ever since then my parents (whose address my Orange account was registered to) have been receiving letters claiming that I owe Orange money and attempting to bill me for months after my contract ended. I am absolutely certain that I paid off the last month where I was actually with Orange, and I don't see how I can possibly owe them any money for months in which I received no services from them. Any advice anyone could give me would be greatly appreciated.