finally just received photos - it still looks wet and sticky. this was picked up on the monday and not looked at untill saturday, remained in 'tote' between these times.

called currys helpline again as i was asked to yesterday to ask for photos to be emailed spoke to 'manager' who said they couldn't view photos either, but was emailing the correct department for me. (not holding my breath). i asked for the details of the data protection manager been given yet another address. a ll these calls must be costing me a fortune at 5p a minute. you would think in this day and age of technology there would be an email address. looks like they only except snail mail. not very good for the customer but i suppose they think you will give up and not bother writing to them. not very good customer service.

thanks everyone for your input, I shall contact trading standards later today and see what advice they give me.

Laptop due back to me tomorrow, we have hp shop in city centre so shall take it there on tues and see what they say,

but i also thought that the laptop would be sent to hp and not to currys own service centre, my warranty with hp not currys

thanks, but even though it has a plug on it i still wouldn't like to replace this myself, which is why i thought i was doing the right thing by sending it back under the warranty. Surely they should send me the photos requested. I was told this laptop has been in a "tote" for five days. I asked where it was stored in this tote and was it moisture damage from storage nothing was verified. drove me mad going round in circle with them. I asked for an email address for the claim investigation team and was told there wasn't one has to be done written letter by post.

I have never had to complain about any service or product before and really need some help and pointers with what to do/say I purchased two hp pavillion laptops from my local currys store 27th January 2012, I did not purchase any extended warranty. These laptops were gifts for my daughters 24th and 16th birthdays so we talking responsible adults. After about a month the older daughters laptop said it had a problem with the fan but it didn;t happen again for a while so we thought laptop was fine, recently fan warning appearing more frequently, we called currys who arranged to pick up the laptop monday 19th November 2012. On saturday (yesterday) at 6.00pm daughter received a call to say laptop could not be repaired as there has been a drink/water damage to laptop. As we have moved into the smallest house i have ever seen in my life we pauchased these laptops so that the girls could keep them upstairs, they are both kept on the same desk, no drinks are allowed upstairs, and i have no water supply upstairs what so ever. I have called currys today and have been given the complete run around, i have called 3 times to ask them to email photos of damage, each time they have said it will be done within the next hour. Then I was told point blank they could not email photos and vaguely mentioned data protection. I then called the repair centre in newark who said they had no problem with me being sent the photos and yet again would be done with in the hour, and yet still nothing received I called newark repair centre again who said they couldn't email the photos as they hadn't the programme available to open photos (even though photos were taken in newark repair centre). and they have emailed customer services in southampton who were meant to email with in a hour and yet again i still receive nothing. This laptop was working before it was sent away, was just overheating and shutting down occassionally. Customer services are saying that my guarantee is void and will not repair fan because of spillage. But a lady who i spoke to called abbey said that if laptop was under 6 months old they would have repaired it, I pointed out it was a 12 months gaurantee not 6. I have been given the address for claims investigations. Do they give you the run around in the hope you just give up am i chasing a lost cause. Im so cross at how i have been treated today. Also on both laptops when you check on the hp warranty, both warranties start two weeks before we even purchased laptops. Surely as you register the warranty when you get home this should show the warranty start date as the date of puchase. Thanks in advance