to be honest i wouldn't let them touch my car again, if a simple thing like putting the bolts on was to much trouble to do proprly but i am happy with the refund and the apology and the guy i spoke to was very helpful and polite.

The Operations manager for London rang me today, and said that they take full responsibility for the issue although it is easy for other garages to blame the last person to work on the car (strange half appology) but he is refunding me the cost of the repair, i mentioned that my life time guarentee on the brakes is now useless and he told me if i ever need work done on the car that i should phone him and he will personally book it in and i will receive royal treatment. An offer that is never going to be taken up on but he was very nice and he is covering the expense of repair.

My MOT was in October and when i mentioned about the bolts, the garage said that they don't check that they're tightened properly, just that they are present, which they were all at that point.Lulu - did you get the report? And forward it to Kwik Fit in support of your complaint? - The garage is still compiling it for me but will send to Kwik fit as soon as i receive it.

The new garage is pretty sure that it was faulty work from having the pads replaced, as far as I know they used the old bolts. Had a new garage bill which was only 50 but want them to take responsibility as so dangerous and shoddy workmanship. Also want some money back just to teach them a lesson!

Below is a copy of what i emailed over to them:I would like to make a complaint regarding your Surbiton branch. In November 2011 and February 2012 I had my brake pads and discs replaced in your Surbiton branch the total cost of which came to £490.55. I yesterday had to take my car into my local garage due to it suddenly making an awful sound as I came of the motorway. i took it to my local garage and the mechanic informed that one of the calliper bolts had completely come off and the others were all loose and needed tightening. He then asked who had previous done the work on the brakes as they had not properly tightened any of the bolts. He also informed me that I was incredibly lucky that I had heard the bolt come off and that it had happened close to home as it could have caused a serious problem with my car and even caused a crash.I look forward to reply as to what is going to be done regarding this incident.

thanks, the garage said they'd do a report for me and sent the complaint via their website which I assume is their head office, not going to let it lie, so will see what, if any, response I get.

Hi,I had my brake pads and discs replaced in ther Surbiton branch the total cost of which came to £490.55. I yesterday had to take my car into my local garage due to it suddenly making an awful sound as I came of the motorway. i took it to my local garage and the mechanic informed that one of the calliper bolts had completely come off and the others were all loose and needed tightening. He then asked who had previous done the work on the brakes as they had not properly tightened any of the bolts. He also informed me that I was incredibly lucky that I had heard the bolt come off and that it had happened close to home as it could have caused a serious problem with my car and even caused a crash. I am furious with them, i put my trust in them to keep me safe and after reading a lot on here abot them making up faults wouldn't be entirely surprised t find the work they'd already done was not needed. I had two kids in the car and was lucky but complaining to them and won't let it go.