Hi, I just found out that for the past year I have been sold a rail pass for my student son to make a journey only two stations longer than his Oyster card covered. More fool me, you might say, but I have asked Southern Railways on a number of occasions if there were any way to minimise the cost of the journey which has been a struggle for us to pay for, and on each occasion they have never mentioned the Oyster card as an option. Isn't there an official body I could complain to about their refusal to give an accurate and honest answer to the question ' What is the cheapest option for my son, aged 17 full-time student, to travel from Station A to Station B'. I am so angry at them I could just cry...
If anyone has any helpful information as to anybody I could complain to that might be able to help us even if all that happens is they have to change this dishonest policy of concealing cheaper fares which they currently use I would at least have the satisfaction of knowing they couldn't rip any one else off this way. OOOh! Feel better now that's off my chest!