Yeah will wrote again tomorrow, I've been asking this question since 2007, when I made a complaint about my bank charges, they dismissed that also. I've got a long standing battle with Lloyd's, I made 4 complaints, 3 of which have been sorted, just this charges complaint, they will not budge, even though they admit miss selling 2 insurance policies, PPI insurance,and an investment bond, I won't give up though.

I actually spoke to a manager yesterday, they said its an old product, he was very unhelpful I even said so not 1 person at Lloyd's bank knows what this was for, his reply "no", can't believe it.

I was paying £10.00 a month for a product called Business Focus, that was in 2004, I've contracted Lloyd's making whatthis was for, and not one member of staff knows, can anyone help me please