Thanks guys, I really appreciate your help. Will definitely ignore any further correspondence from them.

Yes, I have checked both sets of messages and can't find anything, although we were bombarded with a lot of advertising emails from the start Is it still wise to ignore their emails and threats or just pay up I don't really want to send them my Hds medical details to them, or just let it go to court as Spratts are suggesting?

No I didn't report the sprain to the gym, I didn't think about it really until just lately. It happened the week before I was due to go on holiday at the end of June. I couldn't get a GP's appointment so I went to a local walk in center where I was examined and was told it was nothing to worry about and it would probably heal in two to three weeks, although it lasted several weeks/months. I can provide medical evidence for my H's illnesses which will say that he suffers from XYZ, but I'm not sure what they are looking for as he had these problems before joining the gym but, he hoped that by getting fitter, in the longer term he would feel stronger and be able to cope better with his illnesses, but instead he found that this aggravated his problems. That's why we joined this gym, thinking it was a no frills gym with no membership attached to it. We can't remember receiving proper membership papers or anything else at the time of joining.

Hi guys I sent a letter to Spratts along the lines of your draft and also to Jon Wright's email address. I haven't heard back from Spratts yet but have heard back from the gym. Basically, the gym is saying that it is not their responsibility to train people on how to use their equipment and also to send GP's letters confirming health condition (which I have no intention of doing). Here is my email to Jon Wright at the gym:- I am being continually harassed by Harlands, CRS and now Spratt Endicott – see attached copy letter from/to Spratt Endicott and a copy of our letter to Harlands. As I have explained, we stopped the gym fees due to my husband’s illness and also the fact that I incurred an intercostal sprain whilst at your gym, on one of your machines in June 2015. This occurred because neither of us had any induction or training on any of the machines and we should not have been allowed to use any of the equipment until we had received full instructions from your staff. Two appointments were made to have inductions but I had to cancel due to work commitments, these were never followed up by your staff. The onus is on each and every gym to have a duty of care for their clients. Should this matter go to court, I am sure the Judge will be interested to hear that we were not aware we were in a 12 month contract (or any contract) with the gym and also the fact that improper use of your equipment caused me to have an injury (which I am still suffering from) and that we were allowed to use all the equipment in the gym without any training. I do have proof of my injury and will be only too happy to show the Judge the information. ****** Here is the gym's response:- This email is in response to your email to Mr Wright. After investigating your complaint, I have found no record of an injury reported at the Newcastle Upon Tyne branch by yourself in June 2015. With regards to the gym inductions, they are not mandatory due to the fact many of our members have previously been to a gym or know how to use the equipment, and wish to use the gym as soon as possible upon joining. Some of our members have never been to a gym but prefer for their friends to show them how to use the equipment as they do not feel comfortable with a Personal Trainer. Because of this, we have certain times of the day where members can book to have an induction with a Personal Trainer. The responsibility falls to the member to arrange or rearrange an induction if they wish to have one. Regarding your contracts, the Terms and Conditions of the memberships were sent to the email addresses below that were provided to a Membership Consultant by yourselves at the time of joining. Email addys edited As per the Terms and Conditions, we require 30 days written notice in order for a membership to be cancelled, and you can only cancel if you are within your contracted period, if you can provide evidence of a medical issue, redundancy, or relocation of more than 15 miles away from the club. In your email you mention that Mr EDIT cancelled his payments due to illness. If he can provide me with some form of medical documentation, I will consider this moving forward. He can of course redact any confidential or sensitive information from the document if he wishes to. If you can provide the dated evidence of both the injury and illness, an option may be for us to consider recalling the accounts from Spratt Endicott, so that you can settle the matter with ourselves. I look forward to your response. I have posted something on facebook about the gym but not on twitter, I'm not a member but when I have more time I will certainly be looking to name and shame. I note there are quite a few posts on the internet about this shoddy company which I am going to follow up and warn other people of their disgraceful practice.

Hi guys. I received a text from CRS on 31 March saying "if you are able to settle your balance with us today we can give you a 50% reduction, please call us" - which I just ignored. However, at the weekend we both received letters from Spratt Endicott Solicitors from Banbury regarding outstanding balances of £146.47 each and saying that "failure to reply to this notice within 7 days may result in legal proceedings to recover the above unless you contact us to discuss your repayment proposals". They go on to say that "any claim resulting in proceedings will include additional costs payable by you and you should also note if Judgment is obtained we may find it difficult to obtain credit". We actually stopped going to the gym in June 2015 because of my husband's ill health and also because I suffered an intercostal strain. However, the gym fees were paid right up until September and then I stopped paying the fees. I can't remember receiving or signing an agreement for 12 months, I really thought it was a month to month contract. Should I respond to this letter?

Thanks I'll do that. I've put a message on face book but I'm not a member of twitter, but I think I'll sign up, its got to be worth it.

Hi guysAfter totally ignoring calls from CRS and the gym we received letters at the weekend saying that because they couldn't speak to us to work out an amicable solution, if I don't respond in the next 10 days they are handing the debts over to Zink Group who are "well known debt recovery agents". Shall I continue to ignore their threats? I have put a message on facebook and twitter but I haven't hear from the OST.

Hi guysXercise4less have just rang me to say that they haven't received a payment since September 15 (our last visit to the gym was June 15) saying that the agreement is coming to an end in February and to close the account we would need to pay £49 + £20 admin fee each and if we paid that, we could ignore the charges Harlands were seeking, shall I just ignore their request?

Hi Guys After sending my letter by "signed for delivery" to Harlands on the 10 November, I heard nothing from them until a letter of the 21 December saying that as we have not contacted them, we had incurred a further £25 charge each and we are both in arrears to the tune of £69.98 and if we don't contact them by the 4 January the arrears will be £79.97 which will be passed to a debt recovery company who will add their fees to our accounts. Then another letter came through the post dated 23 December acknowledging our recent letter but saying that "Unfortunately they cannot cancel the agreement we hold with Xercise4less, saying that we must either contact Xercise4less in store or over the telephone to come to an agreement to cancel the agreement. We strongly advise that you debt this confirmation in writing from them when to come to an agreement to cancel, for your own records". This morning I received a text message from Xercise4less saying that Harlands have advised they will be sending our accounts to a third party debt collectors in 14 day. To settle with us please ring on the above number.Any advice would be greatly appreciated

After a tribunal hearing my husband was put in support group for two years from April 2013 which I took to mean he would be reviewed in April 2015 but we have heard nothing. He was put into the support group because "being placed in a job would be detrimental to his health" (can't remember the exact wording which came under some clause under the mental health section). I've been on tender hooks ever since April of this year dreading the letter coming through the post and having to go through all the agonizing stress again. The doctor at the tribunal said he had actually phoned my husband's doctor, but didn't clarify what was actually said. At the hearing I had all the papers ready for the ordeal and to speak up on behalf of my, but they wouldn't let me speak. So after about 20 minutes or so of speaking to my husband where he was not very responsive, I think they realized he wasn't well and they put him forward for the support group from WRAG. So I was wondering if Second part (mental health) had been put here by your site team and Honeybee, if it has could you point me in the direction of where to download a copy please. My husband has a number of complaints, fibromyalgia, spondylitis in the neck, nerve damage which affects his right shoulder, arm and hand. He has degenerative disc disease in his lower back, hiatus hernia, arthritis in his knees, tinnitus and now we've learned he has a small lump on his spinal cord which they are keeping an eye on, but the fibro affects all of these conditions and he generally doesn't sleep well. Sorry for this long note but I was wondering whether if it would be worthwhile filling in a form for PIP? Any thoughts on this would be well received.Thanks.

I've today received a text from X4L saying "Dear Member, your account has gone into default due to you cancelling your direct debit. To prevent further charges being added please call us on 01132038602". Would you advise that I give them a call?

Hi Slick, Thank you so much for keeping me on the right track, I will keep you posted.

Thank you Boo ad Slick, sending the letter off today. If they don't accept my offer, I am contemplating just returning their letters to them unopened, is this advisable?

Thanks Slick, I will do that and see what happens.

Hi, hope you can advise. Both my husband and myself joined this gym in February 2015 but due to my husband's ill health and not being able to work, we could no longer afford to pay the £9.99 each per month so I cancelled the direct debit a week ago. However, we have received two letters from Harlands stating that we each should pay £34.99 to clear the arrears. £9.99 membership plus £25 admin fee. They say we must call them by 19 Nov 15 to avoid further charges. Could you please advise on the best way to deal with this. Should I ignore the letters, send them back or pay up and get the gym membership reinstated. We have no intention of going back to the gym and can't stand these threatening letters, especially with my husband's illness as stress makes his illness worse. I am the only one working, so do I have to pay up? Neither of us can remember receiving contracts by email, but we may have under the guise of "free meat hamper" not sure, but we certainly didn't receive anything by post. I was under the impression that as they advertised "there are no membership fees" and thought it was on a monthly rolling contract, which I thought meant I could cancel at any time. What should I do now, if anything? Any help/advice would be greatly appreciated.