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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

saroash

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Everything posted by saroash

  1. saroash
    Thanks @mariner51 and @sabresheep for your comments. All the yearly AST i signed since 2009 contain the amount £1150 as the deposit. I also have a witness to prove that I paid the deposit. Does this count as proof of me paying the deposit? Notice to the LL was sent via special delivery. I also informed him vi atext that I will be leaving to which he replied OK and then arranged a time to come and see me the following day. I have text messages from and to him to prove this if required. Furthermore the LL never signed an inventory at the beginning of any of the AST
  2. saroash
    Thank you.
  3. saroash
    Thanks. Actually the deposit is held by him and not by the scheme. I have posted here regarding the deposit http://www.consumeractiongroup.co.uk/forum/showthread.php?454457-Issue-with-deposit-paid-to-landlord As you can see a lot is happening at my end at the moment!
  4. saroash
    Thank you for the reply. Would it sound sound better if i just said: "Please recall that you hold a security deposit £1150. I hope it is your intention to the whole of my security deposit." or just say: "Please recall that you hold a security deposit £1150"
  5. saroash
    Hi All I sent the following notice to my LL telling him that I will be moving. Please comment if this is OK or I exaggerated in the second paragraph? AST came to an end so I was on monthly contract and therefore gave a months notice: To, [LL Address] Dated 24th October 2015 Dear Mr [LL] RE: Notice to move out This letter constitutes my written notice to vacate [property address] on 24th November 2015. I have also informed you of my intention to leave via text message dated 22nd October 2015 (18:34 hrs) to you mobile number 079XXXX. Please recall that you hold a security deposit £1150. I hope it is your intention to the whole of my security deposit. If you attempt to retain any portion of my deposit, please be informed of my intention to pursue my claims to the entirety of the deposit. Kind Regards, [My name]
  6. saroash
    Thank you for you response. Please find answers to your question: 1. I have given notice to LL to move out as I found another property. I gave the notice as per the AST I've one month in advance and on a rent paying date. I initially texted him and then also sent a recorded letter to his address. 2. First AST was began 24th Sep 2009 and the most recent one began 24th Sept 2014. 3. All AST since 2009 were 1 year fixed term so they expired on 23rd Sept the following year and then a new one would begin 24 Sept 4. The rent is payable every month on the 24th. 5. I had a different bank then and I don't have the statement unfortunately. EDIT: I have gone through all the yearly tenancies since 2009 and they consistantlt stae that a deposit of £1150
  7. saroash
    Hi I have been staying at this property since 2009. I have a AST since. When I moved I paid a deposit to the landlord. Unfortunately I have lost receipt to the deposit but all the AST I have signed since state "Deposit: You will pay a deposit of £1150" and then it follows with what the deposit will be used for. All AST I have since 2009 include this statement. Is this proof that I paid this deposit? The reason I ask is that I have given notice to move out and I am worried that Landlord might create some issue if he finds I have lost the receipt. Also the landlord didn't use Deposit protection so if I have to reclaim deposit using court do I have enough to evidence to claim deposit? Thanks
  8. saroash
    Just doing a searach on the internet on Jackpotjoy and there are people calling it a [problem] company. the are advertising an average of 95% payout rate but alot of people are disputing it. Also it seems (and I may be wrong here) that the comapny is an offshore comapny so not licenced by UK gambling commission.
  9. saroash
    Hi All Have a question ( hope I am posting in the correct forum) A friend of mine lost some money on an online gambling site (Jackpotjoy) and he wants to claim that back through the bank because he feels that the site misquoted the winning odds and he didn't win a single game. Is it possible to claim the money back through the bank since he essentially missold a product? or am I wrong here? Any advice will be helpful.
  10. saroash
    Hi All, I finally received the reply to my letter. Same standard reply which most people also got ie the RPI is 3.3% and the increase is not of material detriment to me. (I wonder who gave them the right to choose what is of material detriment to me and what is not!!) Although T-mobiles letter is dated 9th April, I only received it yesterday and the stamp on the envelope shows that it was posted on the 23rd of April. So they are actually delaying sending out letters so we have less time to act!! Very cheeky!
  11. saroash
    Has anyone received any response to their letter? Mine got delivered on Monday but sill haven't heard anything from them
  12. saroash
    Perhaps, you have a point there. Recieved is probably not the same as delivered.
  13. saroash
    On T-Mobile's website it says: "We’ll acknowledge receipt of your letter with a text message on the day we receive it." I can see my letter was delivered to them today morning (checked through royal mail tracking) but I haven't received any text from them yet!! I hope they are not up to something cheeky!!
  14. saroash
    I really like your letter. It reads much better than the one I sent. T_mobile have recived my letter today. Now let's see what happens...
  15. saroash
    Good morning all, Just plucked the following from OFCOM's website: Ofcom received the most complaints from Orange customers during the three months to the end of December 2012. Orange generated above average complaints at 0.21 per 1,000 customers, again, largely driven, by the withdrawal of its free broadband offer. T-Mobile also generated complaints in excess of the industry average, with consumers mainly complaining about billing and how their complaints were handled. Three’s complaints were equal to the industry average. O2 was the least complained about mobile provider with 0.06 complaints per 1,000 customers. O2, Virgin Mobile and Vodafone all achieved fewer complaints than the industry average. From the above , it appears that T-Mobile has developed immunity to all our complaints hence the reason for their current attitude!! The above information acn be found here http://consumers.ofcom.org.uk/2013/03/latest-telecoms-and-pay-tv-complaints-figures/
  16. saroash
    As per clause 7.1.4 of their contract they can increase their price-plan, BUT, clause 7.2.3.2 allows us to terminate the contract penalty free if the increase is of material detriment. T-Mobile are misleading the customers by saying that: 1. They have the right to increase price-plan and that this increase is approved by OFCOM 2. In order for us, the customers, to cancel the contract penalty free the increase has to be above the RPI 3. T- Mobile has the right to decide whether the increase is of material detriment to us,, the customers. All the above arguments given by T-Mobile are completely misleading and please DONOT fall for them. My arguments to the above are as follows: 1. The same terms and conditions which allow them to increase the price plan also allow us to cancel without paying cancellation charges. The clause which allows them to increase price plan is 7.1.4 and the clause which allows the customers to leave penalty free is 7.2.3.2 and 7.2.3.3. Regarding OFCOM's approval, no where have I found any reports of OFCOM "approving" such a price increase nor I have been able to see evidence from T-Mobile proving. OFCOM's General Conditions, Clause 9.6 deal with the price increases, how the provider must inform the subscriber and at the same time giving them the right to leave if the increase is of materiall detriment. 2. Another argument given by T-Mobile is that the increase must be above RPI as per clause 7.2.3.3. Again this is untrue. Clauses 7.2.3.2 and 7.2.3.3 are NOT "additional" to each other but are "instead" of each other. The last word of Clause 7.2.3.2 is OR and not AND. i.e. we as customers have the right to leave penalty free if there is a price increase which is of material detriment to us OR if there is a price increase which is above the RPI. The keyword here is OR. 3. T-Mobile are saying that they have the right to decide whether it is material detrimet to its customers. Agin this is not ttrue. A simple search on OFCOM website or on google clearly shows that according to OFCOM it is the customer which decide what is of material detriment to them. Please stand-up for your rights and don't let T-Mobile bully its customers. If we are obliged to abide by T&C so it is T-Mobile.
  17. saroash
    Mine too said April 2013 only. I am more than happy to participate in a group action too. We all need to stand up to T-Mobiles bullying. Please do send a formal letter to them in the first instance.
  18. saroash
    hi all, please sign this petition... it might make a difference if there are enough signatures! http://epetitions.direct.gov.uk/petitions/39714 p.s. i didn't start this petition!
  19. saroash
    It appears to me that they are getting a lot of calls regarding this and now they are using other tactics to delay sutomers from getting through to cancellation. Recently waiting timne has been between 10-20 minutes, just another con by T-mobile so that customers give up!
  20. saroash
    Hi, Please fell fre eto use the letter as template. Thera are some typos in the one I posted above so I am reposting the corrected version below. Dear T-Mobile, Re: Contract Termination for mobile number XXXXXXXXX I have received a letter from you informing me that from 9th May 2013 my price-plan will increase by 3.3% (i.e. from £36 per month to £37.18 per month). Thus, with reference to clause 7.2.3.2 in contract terms: 7.2.3.2. You are a Consumer and the change that We gave You Written Notice of in point 2.11.2 or 7.1.4 above is of material detriment to You and You give Us notice to immediately cancel this Agreement before the change takes effect; This change, in the price plan, is to my detriment. Your clause entitles me to cancel this contract without charge by giving you written notice prior to the change taking effect and I now wish to exercise that right. I would like to take this opportunity draw your attention to the fact that clause 7.2.3.2 is instead of, and pre-empts clause 7.2.3.3 and is not additional to it. Material Detriment is including anything implemented under 7.1.4, which therefore, includes price increases. May I also inform you that Clause 9.6 of the General Conditions of OFCOM which states: 9.6 The Communications Provider shall: (a) give its Subscribers adequate notice not shorter than one month of any modifications likely to be of material detriment to that Subscriber; (b) allow its Subscribers to withdraw from their contract without penalty upon such notice; and © at the same time as giving the notice in condition 9.6 (a) above, shall inform the Subscriber of its ability to terminate the contract without penalty if the proposed modification is not acceptable to the Subscriber. On the grounds outlined above, I look forward to a smooth termination of my account without any charges followed by the issuance of the PAC code. Please note if I do not hear from you by 14 days I will be escalating this complaint further Please do not hesitate to contact me via phone on XXXXXXXX or via email to XXXXXXX. I look forward to hearing from you soon.
  21. saroash
    No not yet .
  22. saroash
    I would strongly suggest you send them a letter via recorded delivery. Phoning them up issueless since they have the worst customer services. You only get to speak to someone in overseas call centre who will simply drive anyone crazy!
  23. saroash
    I have written a letter and will be posting it to them tomorrow. The letter I will be posting is in my original post above. Thanks for the excellent idea of posting this on social media. I will definitely be doing this on mobiles facebook page as well as tmobile a forums.
  24. saroash
    @Jamesg99 Thanks for your reply. I am not sure if I would have to pay extra for the phone or even return it. At the moment all I seem to get back from the CSA is that I can cancel and they wont budge from it!!!
  25. saroash
    Thank for your replies. This is what has happened so far. I have repeatedly called customer services with either my calls getting dropped (which I believe was done deliberately!!) or I was promised a call back but no one called!! Anyhow, I just got through to someone in T-mobiles overseas call center, spoke to a Customer Services Agent who then said he has forwarded my complaint to his manager and that I will get a call back with an hour. Surprisingly I did get a call back this time from the manger. I spoke to her and asked for termination of contract but she insisted that I cannot terminate contract without paying termination. She said that clause 7.2.3.2 refers to price increase in additional services not price plan. However, 7.2.3.2 does refer to clause 7.1.4 which in fact does talk about increase in price plan!! I told her this but she insisted that this is not the case. When I tried putting my point accross the customer services agent stopped replying and showed very rude behavior!! It was higly frustrating just to talk to her. She talked absolutely no sense!! Anyways, I strongly believe any of us who is with T-mobile, we have the right to cancel because of OFCOM clause 9.6 and also by clause 7.2.3.2 of the terms and conditions we have signed with T-Mobile. I think we must stand up for our rights. I am for sure not backing down from this one and will definitely take this matter further. Once more any advise will be a highly appreciated. Cheers!

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