Hey, you're wasting your time with the guy Laurence thing. I've found that Vodafone have a party line and stick to it (see my thread!) Whether you deal with it at customer services, quality assurance team level, they keep saying the same thing. In my case 'this is a true reflection of you'. I feel for you, they are the most painful company to complain to. As you say, you are just referred to an online box! I've repeatedly complained and received an exact response at all levels. I've never experienced this at any other company. I hope this gets sorted sorted for you and your mother quickly.

Yes, thanks a lot. And thank you too lee, for your time and for listening to what I was saying, and taking it on board. Hopefully, ill get my late marker ( ha! It's coming to something when you want that!) thanks!

Cabot are dreadful. None of this suprises me. Why again? Have they double defaulted you? What they do is the company registers a default, then they come on and whack another. details please!

Yes, I sent one to him, hopefully it works!

Hi, sorry I have just had a message from hb saying she passed it into lee. I'll try him now.

Thanks, I've sent you a pm. Hopefully lee, it will get to you. I do not know what is going on with these Vodafone emails!

I apologise for this, you've spent nearly a week chasing up this, ill see if anybody from the site cam enable pms.

I'm sorry lee, this really is strange. I'll try another email address.

Thanks, for your support. They've been telling me that its a 'true reflection' of what happened for months. They originally marked it as late, and when I queried that this was unfair, they then were funny and changed it to arrangement to pay. So why they claim they legally have to give this as their account of what happened I don't know. the most stupid thing about this is they claim I have 'an arrangement to pay' for one month. Which also makes no logical sense. This means I have have, once these things are logged, 'an account in repayment and arrears' under these automatic credit decisions. Thank you for these ideas.

Sorry, I mean just the wrt number, not the original ref of the thread.

Hi lee, okay I sent an email to this address with the subject line in and my number. Hope it gets there! I Do not know what is going on!

The police can always accompany you to the address to collect your things. You could then contact him saying that the police will be accompanying you to get your things. He doesn't need to know why. One of my friends did this.

Oh and can a dca issue another default? Or has it got to be the creditor?

What sorts of things would constitute technical reasons? Don't such people need consent to share data, could he get out of it along those sorts of lines. I really feel for people who have bills they're not aware of and then get defaults when if they knew they'd never let it get that far.

Any joy yet, lee? The emails are in my sent box.

Hi I emailed you again, replying to the last message. Hope it got there.

Sorry lee, my post count isn't great enough for me to pm you on here!,

Hi lee, sorry I replied yesterday but via my phone email, not sure if it got to you! I'll try again. Or message you on here?

Okay, thanks a lot guys, yeah I've looked at a few threads and seen that Lee has resolved bigger issues than this before with credit reference agencies and defaults, so his track record seems good! Fingers crossed, eh? thanks!

Re: WRT135 – CAG Forum [#10260237] Is that done?

Hi, yeah I've followed advice above - waiting for my number now. Thanks!

thank you, so i wait for the reply here then?

Hi Everybody, I do not know where to turn anymore with vodafone. This has been ongoing since May and I cannot get any sort of dialogue going with vodafone about it. i am either passed to customer service advisors who have no power to answer my questions, or am writing to complain and getting inadequate responses through noreply email addresses. I have complained several times about the apalling customer service which I have received from Vodafone and their customer care team. I no longer know where to turn, other than Ofcom, as nobody is willing to resolve my issue. All they do is admit I was misinformed, but then blame me for following this advice. For my part, I am sick of having to recount the whole saga to customer service representative after customer service representative. This must be the tenth time I've had to recall it. All that keeps happening is the admission that I was misinformed, they apologise and then in the same breath, my being told that I am at fault and my account is listed in arrangement to pay. In April/May I received a huge phone bill of around £400. I was totally shocked as I had received no warning and I rang up to pay this. During this conversation i was told these things: I could pay in three bits. I asked explicitly ' Do I have to pay it all today?' No. i was told. "WILL IT AFFECT MY CREDIT REPORT?' I explicitly asked. I am well aware of how CRAs work and this is why i asked this. No i was told. When I questioned this, I was told no, because it was not a non- payment, it was me ringing up to pay and i was making contact. This was for my convenience. I thought ok, well thats goodwill. i was advised to cancel my direct debit and pay the rest next month. I received no confirmation of this in writing and was then cut off in May. I was later told that I was cut off because he did not write any notes on the account about what was said. I checked my credit file and I was marked down as non payment in May. If i had known all this, i would have paid the money, as I had it, but this was not explained to me. I contested this as I felt it was unfair. The account was amended to "Arrangement to Pay" , which is not a true reflection - I am not on a payment arrangement; my account is up to date and i pay by DD. Arrangement to pay, as my credit file reports, is to do with 'falling into arrears and having serious difficulties repaying' and declaring oneself insolvent and having to pay the account off via a negotiated arrangement. It is as if I am on a debt management plan. Arrangement to Pay in credit terms is indicative of something entirely different from what happened to me - at your advice. Having an account listed as in repayment has had a hugely detrimental effect on my credit rating - it is inaccurate as the account is fully paid up and up to date - not listed in "Arrangement to Pay" as is suggested. If anything, a late payment marker would be more appropriate. I complained to Vodafone - things simply got even worse. During a conversation with Nicola, one of your customer service advisors, she admitted that my "arrangement" was not logged properly on the system. By several advisors, i was told that the original advisor had no authority to make such comments about my credit file, and it would have always been technically a late payment. Despite phonecall after phonecall - at my own expense- the "quality assurance team" never seem to be available or able to help me. Instead they keep repeating that the "Arrangement to pay is a true reflection of me" - it is not. They quote that it is "the law" that they report this - there are no such legalities involved in CRA reporting. If it were the law, why would they so easily have changed information on my file in the first place TO arrangement to pay? I would have simply paid the amount on the day, had i been advised to do so. Instead, things have simply got worse and worse for me. As if this were not bad enough, Vodafone will not respond to a dispute filed by equifax. Therefore the whole account with 15 months of regular payments has been wiped from my file - further causing my credit rating to plummet. the account has now disappeared from my current address too , causing more problems. Vodafone have caused me a lot of damage because of their inept customer service. Vodafone have seen the dispute via equifax - they simply ring me. I have proof that they have ignored Equifax's dispute TWICE now. They have 28 days to respond. They have ignored it. The file is still missing from my credit report. Call credit and experian have it marked 'arrangement to pay' All i get is repeated "courtesy" phonecalls from vodafone, where the person on the end of the phone admits i was misadvised, but they cant help me as they arent responsible for CRA information. Somebody will call me back. Maybe if I became a "difficult customer" and started shouting or getting angry, I'd get somewhere but I know customer services are only doing their jobs. If anything the customer services advisors have been very sympathetic, but are powerless to change CRA data. I have never experienced such awful customer service - what sort of customer service system admits that the company were wrong to advise, but then tells me it is my fault? I feel like crying this has been going on for so long. All i want is for vodafone to rectify this by ameding my May credit file as paid - at the least, Late, and restoring the account history through equifax, callcredit and experian. I complained to the CEO and received this reply: " As the customer agreed to a payment plan the payment arrangement icon has been correctly recorded and will remain on the customers credit file. This is required for credit referencing purposes as we are required to show a true reflection of the customer s payment history with Vodafone . Further to this I have been advised that even though there is a payment arrangement icon on your credit file lenders should take in account that you tried to settle the payment with us before getting into arrears. I understand that you did ask at the point of setting up the payment plan would it affect your credit report and you where advised it would not. I apologise that you where advised this and there will be an internal investigation ran on your account." They then send me compensation two months bills credited - I do not want money, i do not want somebody to get into trouble, I do not want to have to resort to being rude, I simply want the payment icon as paid and my account updated. i called vodafone for help and spoke to a lovely man called malcolm who agreed that i was treated poorly and he gave me an email address for escalations. he advised me that my agreeing to split payments was NOT a goodwill gesture and it was a SERIOUS thing and i should have had the situation fully explained to me and YES it will affect my credit file, and customer service advisors should not be commenting about credit reports. he gave me the email address of escalations dept., When i called up again to confirm the address, the customer service advisor said they had never heard of such a dept. i do not want any more circular conversations, ten phonecalls a day, the quality assurance team to call back, for them to admit i was misinformed and then accuse me of not paying and being cut off, and then to be told it's against the law for it to be changed. It is not against the law - I've seen credit reference data lifted on forums from vodafone, after all - they changed it on my file TO arrangement to pay! I do not want to hear that this is a "true reflection" this is all they say, whilst in the same breath admitting i was misadvised and things were not logged. I simply want my credit file restored and for may to be marked as paid. i will never give up until this is resolved. could somebody please help me? Anna