Having read all the comments here I thought I'd just side with Robsa and tell you about my experience too which sounds very similar to hers. Like many of us, I've tried God knows how many slimming products over the years so was willing to give it a go as it seemed to be endorsed by the Daily Mail and C4 so might actually be authentic! I'd happily pay £100s if I found a product that worked! I ordered my trial pack on 2nd October paying 2 lots of £2.49 and received it on 3rd! I had read the terms so knew I had a 14 day trial period before paying, and this really isn't so different from a lot of other companies out there. Anyway, having lost just 2lbs in a week and then reading everything on here, I decided to cancel and rang the 0844 no on the literature. After only 5 minutes of a recorded message the call was answered by a very nice guy who was definitely English. I said the product hadn't worked and I wanted to return the shipment. He said no problem and that I could do 1 of 2 things. I could return the product to Ireland and pay the postage charge or I could pay a discounted price for the trial pack and keep using it for the full 30 days and be taken off the 'autoshipment' programme. Like 'Robsa' I thought they'd be asking a ridiculous price but he said it was 50% less so £56 for the whole lot. I was still not convinced, so he said he could reduce it further to £40.50 (64% discount). I have to say I was amazed and in the end agreed to pay this one off charge and give it a bit longer to work. You never know! So all in all, not the experience I was expecting and I was really pleasantly surprised by the customer service and the eventual outcome. Just need to keep checking that no more money has been taken off my card! And I promise you, I am nothing whatsoever to do with Slimtone. This is a genuine comment!