In response, I have no idea how to remove the sim card, and never attempted to do so. I use my phone for lots of things, and whilst I never made any calls abroad using the phone I did have it with me. The main issue is that my letter cancelling my contract was received but not acted upon. I am working with the complaints department now who appear to be assisting me to rectify the issue. The service I am receiving with the complaints department is a world apart from Vodafone's service in general.

I contracted with Vodafone in August 2011 for mobile phone services for a period of 12 months. In late March 2012 I wrote to Vodafone cancelling my contract as I would be required to move overseas in June. I requested a final invoice so that I could settle the account, fully understanding that I would be paying off the remaining months on the contract. I got no reply from Vodafone despite efforts to clarify the situation, and duly traveled in June for a period of six weeks. On my return, despite not having made any phone calls I received a bill from Vodafone including a whole host of roaming charges for internet usage. I am disputing these charges as I cancelled my contract because I wanted to avoid incurring such charges, but Vodafone simply ignored my instructions. On my return I have tried to resolve the matter by talking to persons in store, emailing various departments, sending complaints, phoning them and writing more letters. Over the past three months I have not been able to get a response from a single individual! Instead Vodafone simply passed my account to the collections department, who I wrote to inform that the amount was in dispute, and they then just passed it on to a solicitor to litigate. I am very disappointed in Vodafone, there seems to be a strategy employed which is to frustrate any communication with them, whilst moving aggressively to recover funds regardless of the outcome of any dispute. Any advice is appreciated