To conniff - can't find any reply (I'm totally new here, probably doing something wrong) To renegadeimp: Excellent letter - should I make references to the details mentioned above, like providing already to Simply Media the excerpt from the bank statement showing payment of part of the debt or should I just keep it more general and say 'I don't know about the debt'?

Hi guys Hope someone can help me on this one: I have been buying for a long time dvds from a company called 'Simply Home Entertainment'. They used to have other names and seem to do every few years some debt shedding exercises where they go into administration and reappear like Phoenix from the ashes, the last such exercise was made by them in May. During this time I had placed quite a few orders with them, and a while later they started sending me requests to pay some orders. They used to do that in the past - and I even received another one a week ago - and queurying those in the past and the most recent one I was told to simply ignore them. But when there came multiple letters for an alleged debt of £180 I checked with them and they claimed there was this debt. They were unable to narrow it down, claiming at one point they sold me one or two dvds for £180. Eventually they sent me some printout which indicated at least clearly one transaction at about half the claims value as unpaid, so I sent them via email the relevant part of my bank statement showing that the money was taken from my account. I also asked them again to provide clear details as to which orders they claimed remain unpaid or to leave me in peace as this was now nothing short of harassment. That was mid-July. In the meantime I had placed another order but they failed to supply 2 dvds from that order and reassured me that they would issue a refund for them. I keep waiting for that refund, but instead of a refund I received today a letter from CCS Collect in my mail, asking me to pay the full £180 within 7 days. I called Simply and asked for the manager who was - unsurprisingly - not available but I was promised a callback. I also called Trading Standards who were busy and too my phone number down and promised to call me back. Neither did. I have tried to find info on non-existing debt and how to deal with that, but it seems that's a new one that a company tries to enforce payment of already paid goods. Any suggestions on how to deal with this? My first idea was to call the debt collectors as it seems they are being defrauded just like Simply try to defraud me, but I read on a post here 'never, ever talk to these people on the phone'. Any advise would be appreciated!