Hi, I am new to this site, so not sure about where to post my questions...hence putting it into the 'Welcome' section...I have had a very nasty experience with my landlord... i am a student, stayed with a letting agency, last year who asked for a deposit/bond of £400. now when i moved out my deposit has not been returned for 3 months, 2 weeks ago i received an email saying i will only receive back £50 of my deposit. £150 being charged for smoking fine from all 10 tenants in the property, i dont even smoke, can they do this? £150 being charged for cycle tyre marks on a small area of the wall (3ft by 4ft area), as apparently i was not authorized to store a bike inside the property (but i received no warning/notice even after a number of visits from the landloard) i hardly used my bike, and this cost is being split between 2 tenants even though there were 4 bikes in the property, and i took care not to touch the walls! £50 for cleaning the communal areas, and i moved out of the property over 2 months prior to my contract ended, and i was not present when other tenants had parties and etc. and other small things i would also like some information in regards to my contract which we agreed is going to be for minimum of 45 weeks (it says 48 weeks on the contract), but the dates written on the contract work out to only 45 weeks, but they did not agree with me and claimed they have written the dates 3 weeks prior to contract end as it gives them a warning in there system that this contract is due to end, so i had to pay rent for the extra 3 weeks.but not receiving my deposit report back which states the contract end date and this also works out to be only 45 weeks, am i able to claim back the 3 weeks extra rent? also i had many problems during my stay at the property toilet leaking for 5 months and the shower leaking through out my stay causing horrible smell in the bathroom and mosquitos (still water under the shower tray). also my heater was not working for nearly 2 weeks and they did not fix this neither provide a temporary heater during these 2 weeks after many ccalls i received a temporary heater after 2 weeks when the contractors came they just checked and put silicon on the corners (without removing the old silicon) so it came off again, and the contractors always entered my room without advance notice or my permisson. the main door to the property had electronic fob system which during the winter months stoped working and we had to wait hours outside for an engineer to come to fix this rather than the landloard making a 5 minute journey from the office to open the door for us (he did not even lend us the key whist we had this problem) i was promised inventory in my room such as tv fridge kettle etc in my room, but these did not get installed in my room until after a month of contract start, (landlord said he would have them set up for me before i move in) my shower did not work for 2 days and nothing was done about it until i spoke to the landloard if it doesn't get fixed i will call in a professional plumber and the bill will be deducted from the rent. i believe rather than deducting my deposit they should have compensated me for all the inconvenience caused to me. appologies for the rough written "essay" cant concentrate at 3AM in the morning!! hope some one can help me out any laws i could refer to or any guidence as to what u can do