They are now refunding my ticket costs but said they won't refund my hotel costs etc. They quoted EC 261/2004 which seems to be about flight delays/cancellations however that is something out of their control this was an error by their staff so surely it is different? What should I do? Thanks

Any ways to check further? I rang the Turkish consulate before booking and also rang the Turkish consulate in India to double check. I have since being refused eng the Turkish consulate call centre in Ankara but am having trouble getting hold of the consulate in London. My complaint to easyjet has apparently been referred to management but am not holding out much hope.

I can't post a link or I would or post a pic of the stamp in her passport but if you search for UK spouse visa in google it looks the same as the 2nd image. Cheers!

Hi, she is from India. Turkish Foregin Office says: India: Official passport holders are exempted from visa for their travels to Turkey up to 90 days. Ordinary passport holders are required to have visa to enter Turkey. Ordinary passport holders with a valid Schengen, OECD member's visa or residence permit may get their one month single entry visas at the Turkish border gates upon their arrival. The UK is in the OECD. Turkish consulate website in the UK says: FOOTNOTE 19) You require visa to enter to Turkey. Valid UK, Schengen or USA visa holders can obtain 30 days single entry sticker type of visa on arrival in Turkey (tourists or business visitors only). You require to submit, minimum 6 months valid passport, accommadation details and return ticket. All other type of visa applicants need to apply to this Consulate General. If you would like to obtain your visa through this Consulate General please click here to make an online appointment. FOOTNOTE 10) Please note that you are required to have a certain amount of money (50 $ per day) while you enter Turkey Both say you can get a visa on arrival. I have also rang them twice to confirm, once before booking and once yesterday. Thanks

Thanks for the fast reply. Do I have a case, i'm not too clued up but it's lost me nearly £900 so i would like to claim back as much as possible.Does anyone have any idea what to put in the letter i.e. just explain what happened and then say I will be taking further ction via the small claims process if the matter is not resolved? or do I need to have specific wording?Cheers!

Hi, We booked an Easyjet flight to Istanbul and were due to fly yesterday from Luton, however when we got to the airport and tried to check in our baggage we were sent to the easyjet counter. My wife is not an EU citizen but has a UK spouse visa, we had checked with the Turkish consulate before booking and they had confirmed that she could get a visa on arrival as I as a British passport holder would have to do anyway. Anyway the girl at the Easyjet counter and her colleague refused to let my wife board the plane. I tried explaining that she will get a visa on arrival as she has a UK spouse visa but she said no my wife needs a tourist visa for the UK or a Schengen visa and that a spouse visa is not a visa its just entry clearance (not sure what she was on about). Anyway she wasn't letting us board so we left the airport. (this was at 6am). When the Turkish consulate opened we rang them and they again confirmed that she could get a visa on arrival as a spouse visa is indeed a valid UK visa. I have complained to Easyjet on the phone and they want me to provide evidence that she could get a visa on arrival so I have sent them thelink to the Turkish foriegn office site where it clearly states that if you have a valid UK visa you can get a visa on arrival. Anyway, I just want to knowthe correct way of complaining and getting maximum value from my complaints. I have lost £600 in hotel bookings in Turkey and I also paid for a night at the Ibis in Luton airport in order to catch a 6.30am flight as well as 10 days parking at Airparks. Thanks